Student Billing and Payment FAQs

Find answers to common questions about managing your student account, making payments, receiving refunds and using Aggie Bill. 

Welcome to Aggie Bill — Transition Basics

• What is Aggie Bill? 
• Aggie Bill is the new online UC Davis student account and payment platform (effective May 2026).
• What features and tools will be available in the new Aggie Bill platform? 
• Features include electronic billing statements, online payments (eCheck, credit card, and wire), authorized user management, direct deposit for student refunds, Deferred Payment Plan (DPP) enrollment and recurring autopay.
• When can I expect to see my first billing statement generated from Aggie Bill? 
• The first billing statement is scheduled to be posted on May 22, 2026.
• Will my existing authorized users (payers) transfer from MyBill to Aggie Bill? 
• No, authorized user access does not transfer. Students must reauthorize anyone they want to have access in the new system.
• Will my saved direct deposit banking information transfer to the new system? 
• No, Aggie Bill cannot transfer banking information from MyBill. Students must set up direct deposit in Aggie Bill to receive electronic refunds after May 18, 2026.
• Will my automatic payment settings transfer to Aggie Bill? 
• No, banking information and automatic payment settings do not transfer. They must be set up again in the new platform once the first statements are processed.
• When can I begin setting up my profile and authorized users in the new platform? 
• All students can begin setting up authorized users (payers) starting May 5, 2026.

Account Access and Security

• Where does a student obtain their login password for Aggie Bill? 
• Students use their UC Davis Kerberos ID and passphrase to log in; they do not have a separate Aggie Bill password.
• What should I do if I am a student attempting to log in with an email and password but cannot get in? 
• Students should ensure they are using the "Students and Staff" link to be redirected to the Kerberos login page; those needing assistance should contact IT Services.
• Why does Aggie Bill require Personally Identifiable Information (PII), such as date of birth, for direct deposit? 
• Your birth date is used as an additional security step to match university records and verify your identity to prevent unauthorized access.
• Why am I required to provide my student ID every time I contact Student Accounting? 
• This is required to verify identity and comply with FERPA regulations to protect student information.
• If I sign up for Direct Deposit, how can I be sure that no one will have unauthorized access to my account? 
• Only authorized UC Davis staff have access to post activity to your account.
• Should students use the "Forgot Your Password" link on the Aggie Bill login page? 
• No, that link is strictly for authorized users (payers); students must manage their credentials through UC Davis Computing Account Services.

Authorized Users and Payers

• What is a "payer" or "authorized user"? 
• This is a person granted permission by a student to view their bill, discuss financial details with the accounting office, and make payments.
• Who has the authority to add or delete authorized users on a student account? 
• Only the student has the authority to add or delete payers or authorized users.
• When can students start adding authorized users to their new account? 
• Setup for authorized users begins on May 5, 2026.
• How can parents, family members, or third-party payers get access to my account? 
• The student must log in to Aggie Bill, go to "My Account," click "Payers" (or the "Authorized User" tab), and enter the payer's email address.
• I am a parent/third party. How do I sign up and pay if I am having trouble? 
• You must wait for your student to add you as an authorized user; once added, you will receive an email to complete your registration and set up a unique login.
• Why can't Student Accounting discuss account details with a parent who is responsible for the bill but not authorized? 
• Due to FERPA regulations, the university cannot disclose financial records for students over 18 without official authorization.

Payment Methods and Procedures

• What types of payment methods are accepted for student account fees? 
• Accepted methods include cash, personal checks, cashier’s checks, and money orders in person, or eChecks, credit cards, Apple Pay, Google Pay and wire transfers online.
• What specific forms of payment are accepted in Aggie Bil? 
• Aggie Bill accepts electronic checks (eChecks), credit cards, Apple Pay, Google Pay and wire payments.
• How do I submit an electronic payment? 
• Log in to the billing portal and provide your bank routing and account numbers for eChecks or your card details for credit/debit payments.
• How can I initiate a wire payment to UC Davis? 
• You must contact Campus Cashiering directly by phone at (530) 752-0460 or email at [email protected] for specific wiring instructions.
• How can international students make wire payments from overseas? 
• International students should follow the same process of contacting Campus Cashiering for necessary transaction details.
• How long does it take for a payment to process and appear on my student account? 
• eCheck payments appear immediately on the student account, though it may take 48 business hours for funds to leave your bank account.
• Can I write an eCheck against a foreign bank account? 
• Only if the issuing bank participates in the United States Federal Reserve Banking System.
• Does UC Davis accept credit card "convenience checks" as eChecks? 
• No, credit card convenience checks are not accepted at this time.
• How does the Home Banking (online bill pay through my bank) process work? 
• You must set the payment to "UC Regents" and include your Student ID as the account number; your bank will mail a physical check, which can take a week to arrive.
• How can I verify if my payment was successfully made? 
• Check the billing portal; if no payment is posted, the submission was unsuccessful.
• How can I make sure my payment goes through thoroughly? 
• After allowing 48 hours for processing, contact your bank to confirm the funds were successfully withdrawn.
• Can I cancel a payment once it has been submitted? 
• No, once submitted, payments are final and cannot be cancelled.
• Is it possible to cancel a payment if I accidentally entered incorrect bank information? 
• No; you must wait for the bank to return the payment as rejected, after which you will receive an email and can submit a new payment.
• Why did I receive an email stating my payment could not be processed because "no account was found"? 
• This typically means the bank account or routing information provided was inaccurate.
• Why did my scheduled automatic payment fail to process? 
• Possible reasons include the amount exceeding your set maximum, the schedule expiring, or no fees being due at that time.
• How can I pay an amount that is different from the total balance due? 
• In the payment portal, click the payment tab, select the amount due, and manually enter the amount you wish to pay in the box provided.
• Am I allowed to pay in advance for future academic terms? 
• No, tuition and fees are billed and due on a quarterly basis.

Understanding Service Fees

• What is the service fee for using a credit or debit card for payment? 
• The fee is 2.95% (Aggie Bill) or 3% (MyBill) for domestic transactions and 4.25% for international transactions, with a minimum fee of $3.
• Is there a way to avoid paying the credit card service fee? 
• Yes, you can avoid the fee by paying with an eCheck (using routing and account numbers) or by paying with cash or check in person at Campus Cashiering.
• Is the service fee different for domestic versus international transactions? 
• Yes, domestic fees are 2.95–3% while international fees are 4.25%.
• Will the service fee be listed on my student account breakdown or statement? 
• No, the fee is charged by a third-party processor and will only appear as a separate line on your credit card statement.
• Are other universities also charging service fees for credit card transactions? 
• Yes, many schools nationwide charge similar service fees.
• Which specific credit cards are accepted by UC Davis? 
• All major credit cards are accepted through the online portal.
• Can I set up automatic recurring payments using a credit card? 
• No, automatic payments are only available for checking accounts because credit cards now use a separate third-party processor.

In-Person Payments and Campus Cashiering

• Where is the Campus Cashiering Office located? 
• It is located at 1200 Dutton Hall, Davis, CA 95616.
• What methods of payment are accepted at the Campus Cashiering window? 
• They accept cash, personal checks, cashier’s checks and money orders.
• Which student services and specific fees can be paid in person at Cashiering? 
• Services include Graduate Studies, Housing, and various Registrar fees such as transcripts, re-admission, and duplicate IDs.
• Can I cash a university refund check at the Campus Cashiering Office? 
• University checks up to $500 can be cashed there.
• Does the Cashiering Office accept credit card payments in person? 
• No, credit, debit, Apple Pay, and Google Pay are not accepted in person.

Billing, Statements and Deadlines

• When is the regular Student Fee Payment Deadline? 
• All fees are generally due on the 15th of each month.
• When is the specific registration fee payment due each quarter? 
• It is due on the 15th of the month before the quarter begins.
• Why is the amount on my static billing statement different from my Current Account Status? 
• Billing statements are static snapshots taken on the 22nd of the month. Always refer to "Current Account Status" for the most up-to-date activity.
• How do I look up my most recent current account balance? 
• Log in to the billing portal. The front page displays the balance both with and without estimated aid.
• How do I obtain or print a copy of my official billing statement? 
• Log in to the portal and click on the "eStatements" tab to view or print specific statements.
• I see multiple different amounts due (with/without aid). What exactly do I need to pay? 
• If aid is "authorized," pay the "Balance Including Estimated Aid.” If aid is not authorized, pay the full "Balance."
• Who should I contact regarding a UC Davis Bookstore charge? 
• Contact the bookstore directly at (530) 752-6846.
• Who should I contact regarding a Student Health Center charge? 
• Contact Student Health and Counseling Services at (530) 752-2300.
• What is a "Repro Graphics" charge? 
• It is a fee for using university printing services.
• Why is there a "Cal AGGIE" fee on my account? 
• This is a voluntary fee pledge for the Student Alumni Association. Contact (530) 752-0286 for questions.
• Why am I being charged a course material fee? 
• These cover materials like chemicals, lab glassware, art supplies, or field trips required for specific courses.
• Can course material fees be waived? 
• Yes, waivers are accepted until the 20th day of instruction.
• Why isn't my housing deposit from March showing on my account yet? 
• It will appear in late August when Fall Quarter fees are posted.

Deferred Payment Plan (DPP)

• What is the Deferred Payment Plan (DPP)?
• It is a plan that allows students to pay their tuition and eligible fees in monthly installments.
• Am I allowed to pay my tuition in monthly installments? 
• Yes, by enrolling in the Deferred Payment Plan.
• Which specific fees are eligible to be included in the DPP? 
• Eligible fees include Tuition & Fees, Student Housing Fees, Health Insurance, and the Document Fee.
• How do I enroll in the Deferred Payment Plan? 
• Students can enroll through Aggie Bill; you are not fully enrolled until the first payment is received.
• When can I begin enrolling in DPP for upcoming summer or fall terms? 
• Summer Session 1 enrollment begins May 22, 2026, and Fall enrollment begins in August 2026.
• Why was I charged a late fee on DPP even though my installment was automatically deducted? 
• You likely had "Other Charges Not Included in Plan" that required a separate payment by the deadline.
• What should I do if I cannot make a payment by the fee deadline? 
• Contact the Financial Aid Office for funding options or consider enrolling in the DPP.
• Why do I keep receiving notifications that my DPP installment amounts have changed? 
• The plan automatically adjusts as financial aid is added to or removed from your account.
• Is the Deferred Payment Plan available for summer sessions? 
• Yes, for Summer Sessions 1 and 2, but not for Special Summer Sessions or Summer Abroad.
• What are the consequences if my DPP installment payments are not credited by the due date? 
• You may face late fees, diploma blocks, registration holds, or disenrollment from classes.

Direct Deposit and Refunds

• How do I sign up for Direct Deposit for my student refunds? 
• Enroll through the Aggie Bill portal using your Kerberos credentials.
• When will I have access to enroll in direct deposit in the new system? 
• All students have access to enroll in the Aggie Bill platform.
• What happens if I choose not to enroll in direct deposit? 
• Any future refunds will be issued as a paper check until you enroll.
• How do I receive my refund if I forgot to set up direct deposit in time? 
• A paper check will be generated and made available for pick up at the Student Accounting Office.
• How do I change my banking information or cancel my direct deposit enrollment? 
• In Aggie Bill, select "My Account," go to the "Direct Deposit Refunds" tab, and click "Edit" to update or remove your account.
• How long does it take for direct deposit to become active after I enroll? 
• Activation can take up to seven business days.
• What should I do if there is a problem with my direct deposit (e.g., it went to the wrong account)? 
• Contact Student Financial Aid Payments at (530) 752-3646.
• How will I be notified when a refund payment has been deposited? 
• You will receive a notification via email.
• When will the funds typically be available in my bank account after a deposit? 
• Funds are typically available the day they are deposited, though you should confirm with your bank.
• Can I divide a single refund payment among different bank accounts? 
• No, you can only indicate one account for direct deposit.
• When can I pick up my quarterly refund check? 
• Quarterly refunds are issued starting on the first day of the quarter.
• What should I do once I receive my physical refund check? 
• You should deposit it at your bank or cash it at a local Wells Fargo with a government ID.
• Do I need a photo ID to pick up my check from the office? 
• Yes, a UC Davis photo ID or government-issued ID is required.
• If I cannot visit the office, can my refund check be mailed to me? 
• Yes, you must call (530) 752-3646 or email [email protected] to request mailing and confirm your address.
• I lost my refund check. What is the process to get it re-issued? 
• You must complete a Lost or Destroyed Check Form with an original signature; processing takes 6–8 weeks.
• My refund check is "stale" (over 180 days old). How do I get my money? 
• You must complete the Lost or Destroyed Check Form to have a new check issued.
• How long will it take to process my refund if I change to part-time status? 
• Once the credit is posted by the Registrar, you must request the refund; however, there is a 10-day waiting period at the start of a term.
• Why did I receive less than the expected 50% credit for tuition after moving to part-time? 
• The 50% credit applies only to tuition, not to campus fees and other charges.
• I overpaid my account, when can I expect those funds back? 
• Refunds for overpayment are processed after the 10th day of instruction for a new term.
• If I overpaid and am not currently enrolled, how is my refund issued if I paid by credit card? 
• It will be refunded back to the credit card(s) used for the original payment.
• If I paid by credit card and receive a refund, will I also be refunded the service fee? 
• No, the service fee is non-refundable.
• Will a credit card payment be refunded as a paper check or back to the card? 
• It will be refunded back to the credit card used for the transaction.
• Where are my funds if my direct deposit account is now inactive? 
• The bank will return the funds to UC Davis, and you will then be issued a paper check for pick up.
• Can Student Accounting look into a refund that was never deposited? 
• Yes, they can provide tracking information to help locate the deposit with your bank.
• Can I get a refund for the Statement of Intent to Register (SIR) fee? 
• No, the SIR fee is non-refundable.

Late Fees and Returned Payments

• Why was I assessed a $45 late fee? 
• This fee is charged to students who pay after the Fee Payment Deadline (or more than five days after the deadline for graduate students).
• Is it possible to have the $45 late registration fee waived? 
• The fee is non-refundable; inquiries should be directed to the Office of the University Registrar.
• What are the consequences of not paying my fees on time? 
• Consequences include a $45 late fee and potential disenrollment from classes.
• Is a payment considered late if it was postmarked by the deadline but not yet received by the school? 
• Yes, payments must be received and posted to your account by the deadline to be considered on time.
• What happens to my account if my payment is returned by the bank? 
• A $25 non-refundable returned check fee will be charged to your account.
• Why was my online payment returned for insufficient funds? 
• This means your bank notified the university that there were not enough funds available in your account to cover the payment.
• Why was I assessed a $25 Returned Check Fee? 
• This fee covers the costs charged to the university by the bank to process the rejected payment.
• Why did the system give me a confirmation but then later notify me the payment was rejected? 
• The initial confirmation only acknowledges the submission; the bank may still reject the transaction once it is presented for processing.
• What happens if three of my checks are returned by the bank? 
• An accounting hold will be placed on your account, and you will be required to make all future payments using guaranteed funds.

Financial Aid, Scholarships and Special Charges

• Why didn't I receive as much financial aid this year compared to last year? 
• Aid amounts are determined by the FAFSA packaging; contact the Financial Aid Office for details.
• Why didn't I receive my full grant amount back as a refund? 
• Any outstanding balance on your student account is deducted from the grant before a refund is issued.
• Am I required to pay if my financial aid is "authorized" but not yet "disbursed"? 
• You only need to pay the "Amount Due Including Estimated Aid" shown in the portal.
• Am I required to pay if my financial aid is still processing near the deadline? 
• Yes, you must pay all fees until your aid is officially authorized to avoid being dropped for non-payment.
• Who do I contact for questions about pending loans, Cal Grants, or Pell Grants? 
• Direct these questions to the Financial Aid Office.
• Why is there a charge labeled "Financial Aid" appearing on my account? 
• This usually reflects an adjustment to your financial aid package.
• How do I ensure funds from an outside scholarship are delivered to my account? 
• Visit the Sponsorships and Scholarships webpage for instructions.
• My home country is paying my bill; how can I get an invoice sent to them? 
• Contact the Sponsorship/Scholarship representative at (530) 752-3646 or email [email protected].